Imagine launching a website that works perfectly in testing, only to watch it struggle or crash the moment real users arrive.

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From Java and ActiveX to Flash, Houdini, and Direct3D, these 1996 releases shaped how we build apps, sites, and games today.

Bureaucracy is ubiquitous—and not exactly beloved. So why do we have bureaucracy? And how can we improve it so that governments and organizations can be more responsive to the people they serve rather ...