Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Ebony Howard is a certified public ...

The boss of the world's biggest tech trade show yesterday took aim at the UK government's support of the UK tech startups ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

The retail resale market has moved from niche to mainstream, and it’s creating a whole new competitive enterprise tech market that’s ripe for change and consolidation.

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Suzanne is a content marketer, writer, and ...

A new study from the University of Portsmouth's Research Group in Breast Health (RGBH), in collaboration with and funded by ...

Technical work has a reputation for being rigid, methodical, and intensely serious. Yet anyone who has spent enough time ...

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

Tech support companies help businesses and individuals keep their operations running smoothly. Read our guide to research the best tech support company for you. We explain what to look for if you need ...