Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

Organizations must seek ways to optimize their operations in a competitive business landscape. This is where business process outsourcing (BPO) solutions come into play. Partnering with a trusted ...

The call center agents talk on headsets to FedEx employees, helping with passwords and other basic troubleshooting and handing off to specialists if necessary. They recite the Memphis-based company’s ...