People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

Numerous studies examining the role of tacit knowledge claim that it accounts for 80%–90% of an organization’s knowledge. However, because tacit knowledge is not codified and documented, this ...

The significance of expertise passed on by direct contact— tacit knowledge — is moot. For the last two decades of the twentieth century, a cold war rumbled on between the laboratories of physicists in ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

Bottom Line: Companies gain a competitive advantage when different divisions, such as sales and marketing, share non-quantifiable information. But to support the flow of this all-important tacit ...