Whether it is in the workplace or at home, we have all experienced times when we are at an impasse with someone. We simply can’t find a way to have a productive dialog. Every one of our attempts to ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Whether they’re about giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, having difficult conversations is an inevitable part of leadership. How you handle ...