Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's competitive marketplace, outsourcing your customer care to a dedicated team of ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Having the right words can be a blessing ... or an embarrassment. Stephen Hancocks notes why 'your call is important to us'. A script can act as a sort of emotional safety net when you don't quite ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...

Samsung has started offering customer care services on Whatsapp in the wake of people facing issues in reaching out to the customer care service centres amidst the spread of Coronavirus. The ...

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...