Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

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Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...

An angry customer at a McDonald’s in Houston, Texas, fatally shot a man who was trying to calm him down, police say. Getty Images/iStockphoto A McDonald’s customer who was angry about his order shot ...